Users can go to the N3D official website to order the required services and products. Users can choose home delivery or 7-11 store-to-store delivery. For details, please refer toRelated instructions.

Currently, nSAT is available for users to obtain through leasing. Through leasing, users do not need to purchase expensive nSAT, pay high monthly satellite communication fees or activate satellite communication accounts. For a fee, you can enjoy Saveq service to achieve fair consumption of what you use. In the future, nSAT will continue to carry out software and hardware updates, as well as functional improvements and upgrades, to provide users with a better user experience.

nWATCH is a smart sports watch. Due to hygiene reasons, it only provides sales services.

The shipping fee for sending the product is included, and the user only needs to pay the cost of sending it back to nSAT.

Since it takes one working day to send and return nSAT each, when calculating the rental period, you need to add one day before and after the itinerary plan. For example, the itinerary plan is 8/3 ~ 8/8, and the rental period is 8/4 ~ 8/9 (in remote areas, such as the east, outlying islands, etc., the number of days will be extended depending on the situation). In addition, N3D has a cooperative mountaineering service team. If the user chooses N3D's cooperative mountaineering service team, they can collect the nSAT from the guide on the first day of the trip without adding an additional two days of rental period.

If the difference between the rental period before and after the user is within 7 days, the user can choose to pay for an additional 3 days and keep the nSAT by themselves, and return it after all rental periods are over. Can.

Each message sent or received via satellite signal costs $0.5, and users can also use N3D points to get a more favorable price; the message content can accommodate 180 characters (approximately 180 alphanumeric characters or 60 Chinese characters).

Since Saveq’s complete service includes nNAVI, nSAT and nWATCH, three devices with different functions, it is recommended that users use the full set of products and services, pair nNAVI, nSAT and nWATCH with each other and use them during the trip Wear it throughout the entire process to provide complete information services (physiological monitoring, environmental intelligence, satellite communications, etc.).

When users have long-distance mountaineering plans, it is recommended that users use the Saveq service to ensure that satellites can still be used when mobile phone networks are unable to communicate in mountainous areas. Communication services send text messages and send distress signals. In addition, the Saveq service can provide users with professional and sufficient information and suggestions based on environmental changes in outdoor activities and physiological signals of personal resources, helping users make judgments and reduce accident risks.

nSAT has an accident detection function built into it, and users can also turn on this function manually. After being turned on, it will enter the alert mode. At this time, the user's walking route, physiological monitoring (if nWATCH is worn) and other information will be transmitted to the nCloud service platform. nCloud will then forward the user's instant messages to search and rescue personnel and emergency contacts. Improve the search efficiency of the search and rescue team. At the same time, users can also understand the progress of the search and rescue team, giving users peace of mind.

When the user issues an SOS, nCloud will automatically receive the distress message and report the distress message via text message through the hearing-impaired reporting hotline. In addition, the report text message will also include the search and rescue personnel's special account password to facilitate the search and rescue personnel to log in to the system to view user information.

Satellite phones will be affected by the communication environment, cannot ensure communication quality, and may cause call interruptions. In addition, when an accident occurs, users may not be able to call satellite phones for help. Compared with satellite phones, nSAT will activate the automatic help function and provide the collected user information, including location, health and safety status and other complete information, to search and rescue personnel. . At the same time, users and their family and friends can also use nNAVI to understand the user's current health status and search and rescue progress in real time.

nSAT uses the U.S. Iridium satellite service (Iridium), which has 66 non-synchronous low-orbit satellites (LEO) operating globally. The communication area covers 96% of the global surface. It has the best communication quality and can automatically switch when there is no signal on the mobile phone. Integrate satellite communications to ensure that users can send/receive messages at any time. Users are reminded that satellite communications will be interfered by special terrain, such as canyons, caves, etc. Iridium is also an emergency notification satellite company designated by the International Maritime Organization (IMO) and the International Civil Aviation Organization (ICAO).

Saveq's current service scope is Taiwan, and it is also actively looking for relevant foreign partners to expand its services abroad. If the user plans to go hiking abroad and the emergency contact is in a different country, he or she can still use the satellite communication of the Saveq service to send text messages.

Emergency contacts need to register an nNAVI membership account in advance. After confirming that the registration is completed, users can add emergency contacts via email. In addition, it is recommended that users enable the sharing itinerary function so that emergency contacts can obtain the user's itinerary information (left-behind itinerary) for safety reasons.

Click SOS on the APP screen to send a distress signal. If the user accidentally touches it, click again to enter the SOS screen to cancel the call for help.

After N3D receives a distress signal and notifies search and rescue personnel, users can not only send messages to search and rescue personnel through nNAVI, but also view the location of search and rescue personnel on the itinerary. Ensure that users can keep track of search and rescue progress. In addition, emergency contacts can also check the location of users and search and rescue personnel through nNAVI to understand the user's situation and search and rescue progress.

nNAVI will use the mobile network as the priority communication method. When the mobile network is unavailable, it will automatically switch to satellite communication. Before users use nNAVI to send messages, there will be an icon on the screen indicating that the current communication method is the mobile network. or satellite communications.

nNAVI can connect to nSAT and nWATCH through Bluetooth. After making sure that nSAT or nWATCH's Bluetooth is turned on, you can select the nSAT or nWATCH you want to connect to through the device list in nNAVI. After clicking, when the nSAT or nWATCH name displays green, it means the pairing is successful. nNAVI can scan nSAT’s QR code for pairing.

Since using the Saveq service requires setting up satellite communications, and in order to contact the user's emergency contact when necessary and provide the best medical services, the user's detailed personal information must be saved Information, N3D will also carefully retain and maintain personal information. For relevant privacy information, please refer toPrivacy Statement .

After the emergency contact registers an nNAVI member account, he can learn about the user's hiking itinerary through nNAVI and send text messages to the user. When an accident occurs to the user, the emergency contact person can not only provide helpful rescue information to N3D, but can also fully understand the search and rescue progress.

nSAT has a magnetic charging hole, and users can charge it using a charger or power bank.

When you need to call for help, open the SOS cover and press the help button to start the help process. If the user may lose consciousness, the automatic rescue mode will also be activated when the motion detection of the nSAT internal keys detects abnormal conditions.

nNAVI, nSAT, and nWATCH are all connected through Bluetooth. Make sure that nSAT or nWATCH's Bluetooth is turned on before pairing. In addition, nNAVI can also pair and connect by scanning the QR code in nSAT.

nSAT comes with a backpack clip, which is recommended to be worn on a backpack shoulder strap or at chest height; wearing it below the waist may affect nSAT's fall detection due to excessive large movements, resulting in misjudgment.

Currently, the Saveq service supports nWATCH, which has been tested and has good performance. In the future, it will also be developed to support all major smart watches.

nSAT's electronic housing has been tested to have an IP67 protection rating (dustproof, waterproof). In addition, nSAT will also issue a falling water alarm when the user accidentally falls into the water. However, it is still not recommended to immerse nSAT in water under normal circumstances to avoid affecting the functioning of the body.

nSAT has a motion detection function. If the user remains stationary for a long time and complies with nSAT's fall detection algorithm mode, nSAT will emit a low-volume beep to confirm the user's consciousness before activating the automatic help function after a possible accident. , send a distress message to search and rescue personnel; when it is safe, users are asked to press the SOS button within one minute of the beep to turn off the nSAT beep.

The traditional phone ring tone emitted by nSAT indicates that nNAVI has sent the user's message to nSAT. After the satellite passes, the message will be sent to the other user's nNAVI through nCloud.

The nSAT satellite communication light is always red, indicating that there is no satellite signal connected. Since satellite communication will be blocked by metal shelters such as trees or buildings, when the nSAT satellite communication light is constantly on red, it is recommended to move to an open area without shelter for use, and communication can be completed when the satellite passes by (the satellite communication light turns green) . However, if the red light flashes, it means that the satellite function is faulty, please contact N3D immediately.

nWATCH is a magnetic charging hole, which can be charged using a charger or power bank using the charging cable inside the product.

nNAVI, nSAT and nWATCH are all connected through Bluetooth. After making sure that the Bluetooth of nSAT or nWATCH is turned on, you can select the nSAT or nWATCH you want to connect to through the device list in nNAVI. When the name of nSAT or nWATCH displays green, it means Pairing successful.

Please refer to the nWATCH user manual.

nWATCH is a smart watch dedicated to outdoor sports. It has physiological monitoring functions (such as heart rate, blood oxygen, etc.). Through nNAVI, it integrates physiological and environmental data and calculates it to provide scientifically based personalized recommendations, such as user If your heart rate is too fast, you need to take a break and wait for a reminder. In addition, the physiological information obtained by wearing nWATCH will also be transmitted to emergency contacts and search and rescue personnel to increase search and rescue efficiency. Therefore, it is recommended that users wear nWATCH to enjoy the complete Saveq service.

Yes, after signing the confidentiality agreement and business letter of intent, we will provide the BLE communication protocol and data format.

Yes, you will need to purchase at least two nSATs for testing purposes, and each purchase of one will give you one month of free monthly rent and communication fees.

If there is an N3D operating base where your business is located, you can ask users to contact us to rent nSAT. If it is not within the service scope of N3D's operating base or you want to purchase nSAT by yourself and rent it to users, N3D is also willing to meet your needs and sell nSAT to you for leasing or selling to users.

Yes, for details, please click the online customer service in the lower right corner for further information.

N3D provides a one-year warranty starting from the date of sale and shipment.

If the satellite module is still usable, we will provide a buyback offer. If it is completely damaged, we cannot provide recycling service. Please send it back to our customer service for judgment.

Communication records and content are N3D’s privacy protection for users. Therefore, N3D will uphold the consideration of protecting user privacy and cannot provide users' private information arbitrarily, except for judicial reasons, written consent of users, or other necessary reasons.

We will provide it to users in the form of SDK. The relevant cloud service settings will be set up based on the information provided by the customer before being provided to you. It is a very simple way to have satellite/mobile network communication functions. For SDK service fees, please contact our customer service for a quote.

Yes, we will determine the price based on the purchase quantity of satellite communication modules of different sizes, the selected monthly rental fee and the number of APP downloads. Please contact our customer service for a quote.

Yes, we will buy back the old nSAT at a very favorable price and update nSAT for our long-term partners to maintain our competitive advantage in the market.

No problem, but please contact our customer service for further information and operational training services.

Yes, we can help add these functions to the SDK, and let the cloud control whether these functions are activated or not. For the settings of related functions and related fees, please contact our customer service for further information.

In order to avoid the possibility of infringement, we hope that after customers obtain dedicated APIs from these smart watch companies individually, we will set up the data acquisition functions of these watches for you.

No problem, please contact our customer service for further information.

Yes, there will be a fixed monthly fee. But N3D will provide you with options, and you can choose the most advantageous tariff plan.

xSuit is the best communication solution. We can help your products join xSuit's communication solution. Please contact our customer service for further information

We are unable to provide installation services on users' own servers. We will ask users to purchase AWS, GCP or Azure hosting services through us and install customer-specific hosts. N3D will also provide related host maintenance services, including program upgrades and overall operation maintenance. After all preparations are completed, we will also provide users with online real-time operation training services and video playback services.

no problem. Only the Iridium satellite communication module you purchased must not be bound to another VAR account before you can use xSuit's services.

The current support is only for Iridium, but there are plans to continually incorporate services from other satellite companies in the future.

xSuit's SDK already includes the automatic switching function between mobile communications and satellite communications, so you don't need to consider this issue. Our communication decision-making system will do all this for you

No problem, you can design the xSuit operating interface by yourself, or you can refer to our nCloud interface design. Please contact our customer service for further information.

Yes, the warranty period is one year from the N3D delivery date.

Yes, we will send you the daily traffic volume of each satellite communication module.

No problem.

Pausing and canceling are different things. You can suspend service and pay a small monthly fee to keep your account active. If you cancel your account and want to restart it in the future, you will have to pay the account activation fee again.

Yes, please contact our customer service for further information.

Yes, please contact our customer service for further information

No problem, please contact our customer service for further information

Yes, please contact our customer service for further information.

N3D has signed contracts with many insurance companies and will cooperate with insurance companies from time to time to provide different insurance preferential plans for users' reference. In addition, if an accident occurs, N3D will assist users to obtain claims services from insurance companies. In the future, when N3D provides overseas services, it will also be able to assist users in communicating with foreign insurance companies or purchasing insurance.

At present, N3D mainly serves the Saveq service launched by mountaineering enthusiasts. In the future, it will continue to develop services for different outdoor activities, allowing users to enjoy different types of outdoor activities. All can enhance the exploration experience through smart technology.

When there is no satellite over the user's location, the user needs to wait for the satellite to pass by before transmitting the message. Generally speaking, it takes about 5 to 10 minutes to reacquire the message. satellite signal.

Currently, the user's physiological, surrounding environment information and other data will be sent back to nCloud every hour. If the user is in an area without mobile network, the user's physiological, environmental and other data will be automatically switched to satellite communication transmission and treated as one message, and the cost is $0.5 / message. In the future, users can also choose whether to use satellite communication to return data to nCloud according to their needs, as well as the time interval for returning data.

A few countries require prior authorization to use satellite communication devices, or completely prohibit the use of satellite communication devices. Users are responsible for understanding and complying with local laws and regulations before traveling abroad. The following countries may ban or regulate satellite communication devices, for reference only: Afghanistan controlled by the Taliban Crimea region of Ukraine Cuba Georgia India Iran North Korea Myanmar Sudan Syria Thailand Vietnam China Russia